User Interaction and Buy-in

Our customers need to feel like they are interacting with a toy like legos that they can build as they like and reconstruct at will. As much as possible the environment needs to be responsive to their needs and interest. Promoting user feedback, and quick response to that information is imperative. Recipe contests, public suggestion boards, rewards for customer suggested improvements, customer advisory boards, playlist feedback, custom merchandise, movable partitions and furniture, along with pianos, game systems, sections of the store that can be painted by the patrons, and a host of other innovations need to be in place to truly make our venue a unique and vibrant location.